Booking With Clarity and Care
Guidelines designed to respect your time and the studio experience
Our Approach to Booking
At Pure Canvas, booking policies are in place to support a calm, organized, and respectful experience for every client. These guidelines help ensure that each appointment receives the time, preparation, and care it deserves.
All policies are communicated clearly and applied with fairness and consideration.
Appointments and Scheduling
Appointment-Based Studio
All services are provided by appointment only. This allows each visit to be fully prepared and personalized without interruption.
Online Booking
Appointments at Pure Canvas are scheduled by reaching out directly to book a visit. This keeps the process simple, flexible, and personal.
Consultations
If you are unsure which service to book, a consultation is recommended. Consultations allow time to assess your skin and provide personalized guidance before treatment.
Cancellations and Changes
Cancellation Policy
Cancellation and rescheduling policies are outlined during the booking process. These policies help protect reserved appointment times and ensure fairness for all clients.
Late Arrivals
Arriving late may shorten your service time to avoid impacting other scheduled appointments. In some cases, rescheduling may be necessary.
No-Shows
Missed appointments without notice may be subject to fees as outlined during booking.
Studio Guidelines
Lobby Guests
Lobby guests are currently allowed at the San Jose location. We ask that all guests remain respectful of the calm studio environment.
Arrival Time
Please arrive on time for your appointment to ensure the full treatment experience. Early arrivals may be asked to wait until the scheduled time.
Communication
If you have questions, concerns, or need to make changes to your appointment, reaching out as early as possible is appreciated.
Health and Safety Considerations
Client Disclosure
Clients are responsible for disclosing relevant medical conditions, sensitivities, or skin concerns prior to treatment. This ensures services are performed safely and appropriately.
Treatment Suitability
Services may be adjusted or declined if a treatment is not appropriate for your skin at the time of the appointment.
Payments and Pricing
Pricing, packages, and promotions are outlined during booking and may change over time. All services must be paid as agreed during the booking process.
Respecting the Experience
Pure Canvas is built on trust, intention, and respect. Booking policies exist to protect the quality of care provided and to maintain a calm, supportive environment for everyone.
Questions About Booking?
If you have questions about scheduling, policies, or what to expect, you are always welcome to reach out before booking. Clear communication helps ensure a positive experience from start to finish.
Frequently Asked Questions
Do I need an appointment to visit the studio?
Yes. All services are provided by appointment only.
How do I book an appointment?
Appointments are booked by reaching out directly to request a visit.
Can I reschedule my appointment?
Yes. Rescheduling is allowed based on the policy outlined during booking.
What happens if I arrive late?
Late arrivals may result in shortened services or rescheduling.
Are walk-ins accepted?
No. Walk-ins are not accepted to ensure personalized care.
Are lobby guests allowed?
Yes. Lobby guests are currently allowed at the San Jose location.
Are policies subject to change?
Yes. Policies may be updated as the studio grows.
Do I need to pay when booking?
Payment details are provided during the booking process.
Who can I contact with booking questions?
You can reach out through the contact page for assistance.